Communication and clarity of expectations are foundational leadership issues. Communication problems kill potential and hamper or eliminate effective performance. I hear three conversations over and over:
Our company doesn't communicate very well.
My manager's need leadership development; they don't manage their people.
Our team isn't accountable for results.
These are leadership issues which must be solved through clear communication of purpose, direction, roles, and standards. I know, I know - you have already told everyone. But if they didn't hear it or get it the first time - you need to communicate the message again. Leaders are responsible for clarifying and reinforcing the message each and every day. Clarity will increase understanding, commitment, actions, and results. Here are a few questions to ask yourself and your team:
1) What are we doing and why are we doing it?
2) How do we define and measure success?
3) How does my role or our team's role support the success of the organization?
4) What is my standard of success?
5) How do we add and/or create value to the organization on a daily basis?
6) How could we create more value?
7) Are we giving our best effort?
8) Honestly - how am I or how is our team performing at the moment?
9) Does everyone understand the objective and their role in the action plan?