Great communication is not an accident. Here are a few thoughts from a recent seminar we delivered on communicating like a leader.
A) You are always communicating something.
B) The leader is responsible for clarity or confusion.
C) Preparation is key to effective communication; think before you speak.
D) Leaders are responsible for all they cause or do not cause with their communication.
E) Leaders choose what & how they will communicate.
Questions we asked with the answers listed below:
1) What are some of the memorable characteristics of great communicators in your life?
-They were interested.
-They were kind.
-They were wise.
-They captured people’s imagination.
-They were direct.
-They connected with people.
-They could be trusted.
-They were down to earth.
-They got us motivated.
-They spoke with strength and confidence.
2) What did these great communicators create?
3) What do poor communicators cause?
-Low profit margins.