Saturday, January 14, 2012

Communicating Like a Leader

Great communication is not an accident.  Here are a few thoughts from a recent seminar we delivered on communicating like a leader.
Key Points:
A)     You are always communicating something.
B)      The leader is responsible for clarity or confusion.
C)      Preparation is key to effective communication; think before you speak. 
D)     Leaders are responsible for all they cause or do not cause with their communication.
E)      Leaders choose what & how they will communicate.

Questions we asked with the answers listed below:
1)      What are some of the memorable characteristics of great communicators in your life?
-They listened.
-They were interested.
-They were kind.
-They were wise.
-They cared.
-They captured people’s imagination.
-They were direct.
-They connected with people.
-They could be trusted.
-They were down to earth.
-They got us motivated.
-They spoke with strength and confidence.
2)      What did these great communicators create?
-Buy-in.
-Agreement.
-Alignment.
-Expectations.
-Focus.
-Excitement.
-Motivation.
-Confidence.
-Achievement.
-Teamwork.
-Action.
-Connection.
-Success.
3)      What do poor communicators cause?
-Hesitation.
-Doubt.
-Confusion.
-Low morale.
-Frustration.
-Low profit margins.
-Chaos.
-Problems.
-Waste.
-Disappointment.
-Injury.
-Pain.
-Fear.
-Anger.
-Scars.
-Failure.





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